Shipping policy
Shipping Policy
Thank you for shopping with PetVella! We know you're excited to receive your order, and we're committed to getting it to you as quickly and safely as possible.
Order Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day. You'll receive a confirmation email with your tracking number once your order has shipped.
Shipping Times 🇺🇸 United States: 5–15 business days
Please note these are estimated delivery times and may vary due to carrier delays or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store for the latest deals!
Order Tracking Once your order has shipped, you'll receive an email with your tracking number. You can use this to monitor your delivery status directly on the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Shipping Delays While we always strive to deliver your order on time, occasional delays may occur due to high order volumes, weather conditions, or carrier disruptions. PetVella is not responsible for delays caused by factors outside our control. If your order is significantly delayed, please don't hesitate to contact us and we'll do our best to help.
Wrong Address Please ensure your shipping address is correct before placing your order. PetVella is not responsible for orders delivered to an incorrectly provided address. If you realize you've entered the wrong address, contact us immediately at irfanullahk726@gmail.com — we'll try our best to update it before your order ships, but we cannot guarantee changes once the order is in processing.
Lost or Stolen Packages If your tracking shows your package as delivered but you haven't received it, please first check around your delivery area and with neighbors. If it still cannot be located, contact the carrier directly to file a claim. You're also welcome to reach out to us at irfanullahk726@gmail.com and we'll assist you however we can.
Damaged Items in Transit If your order arrives damaged, please contact us within 7 hours of delivery at irfanullahk726@gmail.com with your order number and clear photos of the damage. We'll review your case and work to find the best solution for you.
Get in Touch 📧 irfanullahk726@gmail.com
We appreciate your trust in PetVella and look forward to delivering happiness straight to your door! 🐾