Refund policy

Our Return Policy

At PetVella, we put a lot of care into every order we send out. Because of the nature of our products and how we work, we're unable to accept returns or exchanges once an order has been placed. We appreciate your understanding and ask that you review your order carefully before completing your purchase.

All Sales Are Final Once your order is confirmed and payment is processed, we're unable to cancel, modify, return, or refund it. This applies to all products across all sizes, colors, and order values. Please take your time reviewing product descriptions, sizing information, and photos before placing an order — we want you to feel confident in every purchase!

Please Double-Check Your Order Before hitting checkout, please verify your product selection, size, color, quantity, and shipping address. Once your order is on its way, we won't be able to make any changes.

We Don't Accept Cancellations Because we process and ship orders as quickly as possible, we're unable to cancel an order once it's been placed. We appreciate your patience and understanding.

Something Arrived Damaged? We've Got You. If your item arrives damaged, defective, or if you received the wrong product, please reach out to us within 7 hours of delivery at irfanullahk726@gmail.com. Include your order number and a few clear photos, and we'll do our very best to make it right. We're unable to assist with damage claims submitted after 7 hours of delivery.

Lost Packages Once your package has been handed over to the carrier and marked as delivered, it falls outside of our control. If your package appears lost in transit, please contact the carrier directly. We'll gladly share your tracking information and support you through the process.

Shipping Delays Weather, carrier delays, and holidays can occasionally affect delivery times. While we always aim for fast, reliable shipping, we aren't able to offer refunds or cancellations due to delays caused by external factors.

Payment Disputes If you have a concern about your order, please reach out to us at irfanullahk726@gmail.com before contacting your bank or credit card provider. We're a small business that genuinely cares, and we'll always do our best to find a solution together.

Policy Changes We may update this policy from time to time. The version in place at the time of your purchase will always apply to your order.

A Note From Us By shopping with PetVella, you agree to the terms of this policy. If you have any questions before placing your order, don't hesitate to reach out — we're always happy to help!

Get in Touch 📧 irfanullahk726@gmail.com

We truly appreciate your support of PetVella and are committed to giving you the best experience possible. Thank you for shopping with us! 🐾