Free Shipping Across the United States
PetVella buys and ships within the United States, so your order travels a short domestic route instead of crossing borders. No customs, no import paperwork, no surprise fees at the door.
Shipping cost
Shipping is free on every US order. No minimum spend, no added handling charges. The price you see at checkout is the price you pay.
Estimated delivery time
Estimated delivery is 3–6 days.
This estimate starts once your order has been processed and dispatched. Delivery times are estimates rather than guaranteed dates, and can vary with your location, carrier service, and local delivery conditions.
How delivery works
- Place your order with a complete and accurate US delivery address.
- We process and prepare your order for dispatch.
- You receive tracking information once your parcel is on its way.
- Your local carrier completes the final delivery to your door.
What can affect delivery time?
- Remote or rural delivery addresses
- Weekends, public holidays, and seasonal demand
- Carrier delays, severe weather, and transportation disruptions
- Incorrect or incomplete delivery information
Tracking and split shipments
If your order contains several items, they may arrive in more than one package, each with its own tracking details. Tracking updates can take a day or two to start showing movement after dispatch.
Delivery address
Please double-check your shipping address before placing your order. PetVella is not responsible for delays or additional delivery costs caused by an incorrect, incomplete, or undeliverable address.
Orders taking longer than expected
If your order has not arrived within 10 days of dispatch, contact us with your order number and delivery address and we will trace the shipment with the carrier.